IT Field Technician

About the role

Hyne Group is seeking a practical, people‑focused IT Field Technician to support its office and manufacturing teams across Australia and New Zealand. Based initially in Hamilton and later moving to Murarrie, you will provide both hands‑on and remote IT assistance, ensuring technology runs smoothly in a fast‑paced, safety‑first environment.

Key responsibilities

• Respond promptly to IT support requests and incidents, documenting actions in the service‑desk system.
• Set up, configure, and maintain hardware, software, and devices such as laptops, printers, routers, and mobile devices.
• Troubleshoot and resolve technical issues to minimise disruption for office and site teams.
• Perform routine maintenance, updates, and system health checks.
• Provide clear, practical guidance and training to end‑users.
• Collaborate with the broader IT team to escalate and resolve complex problems.
• Identify recurring issues and help mitigate risks.
• Promote safety by ensuring all personnel return home in the same condition they arrived.

Required profile

• Enjoys helping people and solving technical problems.
• Thrives in both office and manufacturing environments.
• Adaptable, clear communicator with a calm, practical approach.
• Motivated to grow an IT career and expand technical skill sets.
• Willing to travel to other sites as needed.

Required skills

• Hardware troubleshooting
• Software installation and configuration
• Printer setup and maintenance
• Router configuration
• Mobile device support
• Ticketing/service‑desk system usage

What we offer

• Varied and autonomous work across multiple locations.
• Opportunities for professional development in a sustainable timber manufacturing group.
• Hands‑on experience with a diverse range of technologies and systems.