Invoicing & Customer Service Administrator

About the role

Join Buildsafe’s Finance team as an Invoicing & Customer Service Administrator at the head office in Arundel. You will support the invoicing process, resolve invoice queries and work closely with Operations, Sales, Estimating, Customer Service and Finance teams.

Key responsibilities

• Investigate and resolve internal and customer invoice queries.
• Follow up outstanding purchase orders with Supervisors and Estimators.
• Manage scheduling and purchase order exceptions.
• Resolve system‑generated validations and invoicing exceptions.
• Liaise with internal departments to settle invoicing and monetary queries.
• Communicate with customers regarding outstanding invoice information.
• Support Accounts Receivable activities, including chasing overdue debtor invoices.
• Assist with credit applications and related administration.

Required profile

• Permanent working rights in Australia.
• Previous administration and/or customer service experience.
• Strong attention to detail and high accuracy.
• Good analytical and problem‑solving abilities.
• Confident written and verbal communication.
• Effective time‑management and prioritisation skills.

Required skills

• Microsoft Excel proficiency.

What we offer

• Permanent full‑time role, Monday to Friday, 7:30 am–4:00 pm.
• Training and support from an experienced team.
• Hybrid work arrangement after the training period.
• Uniforms provided, fortnightly on‑site car washes, monthly lunches and events.
• Discounted gym memberships via Fitness Passport.
• Modern head‑office environment in Arundel.