Instructional Design Consultant

About the role

AFCA, the Australian Financial Complaints Authority, is looking for an experienced Instructional Design Consultant to build the learning experiences that will prepare its people to handle scam-related complaints under the Scams Prevention Framework. The role is initially a six-month maximum-term contract.

Key responsibilities

• Conduct learning needs analysis to identify capability gaps and recommend effective learning solutions.
• Design end-to-end learning pathways, role-based curricula and blended learning programs.
• Develop e-learning, facilitator materials, videos, job aids, knowledge articles and assessments.
• Create digital learning content using tools such as Articulate Storyline, Rise and Vyond.
• Apply adult learning principles, instructional design methodologies and accessibility standards.
• Develop storyboards and scripts, coordinate stakeholder reviews and deliver learning products against project milestones.
• Design assessments and evaluation approaches that measure capability, knowledge retention and learning effectiveness.
• Support implementation through facilitation, train-the-trainer activities, learner communications and reinforcement strategies.
• Maintain learning materials as legislation, policies, systems and processes evolve, and contribute to change and adoption strategies.

Required profile

• Proven experience in instructional design, learning design or training development.
• Strong knowledge of adult learning theory and approaches such as ADDIE, SAM or Agile Learning Design.
• Experience developing digital learning solutions and multimedia content.
• Strong stakeholder engagement and consultation skills, and excellent written, visual and verbal communication skills.
• Ability to manage multiple projects and competing priorities.
• Experience in financial services, government, regulated environments or large corporate organisations is highly regarded.

What we offer

• Hybrid working with flexible arrangements, including two days a week in the offices.
• Additional and inclusive leave options, including flexible public holidays, gender affirmation leave, women's health leave and bonus paid time off after the year-end holiday period.
• A Gold AWEI Accredited workplace and an accredited Family Friendly Workplace.