Information Management Specialist

About the role

The City of Cockburn is looking for an experienced Information Management Specialist to support the administration and continuous improvement of its records management system (TechnologyOne ECM). The role ensures compliance with legislative and information governance requirements, gives specialist advice on information management and recordkeeping, and delivers user training. It sits in the Corporate and System Services Directorate, reports to the Service Lead Information Management and works with all City staff, the State Records Office, vendors and other local government authorities.

Key responsibilities

• Administer the electronic document and records management system (TechnologyOne ECM) and ensure compliance with standards and legislation such as the State Records Act 2000.
• Review business processes and implement improvements, including automation opportunities and system integration.
• Design and deliver the ECM training program, including one-on-one and classroom sessions.
• Perform ECM system administration tasks such as user and group maintenance, security access, configuration, upgrades, testing and implementation.
• Contribute to ECM planning and the City's digital transformation and information governance goals.
• Create and update documentation, provide specialist support and troubleshoot as needed.
• Maintain knowledge of State Records Commission Standards, prepare budget information and define KPIs and performance reports.

Required profile

• Substantial experience in a records and information management role, preferably in government.
• Extensive experience administering an EDRMS and previous experience reviewing and improving business processes.
• Sound experience of local government processes and project planning and management.
• Proven experience developing and delivering training programs.
• Formal qualification in records/information management or equivalent knowledge and experience.
• WA driver's licence class C desirable; must be eligible to work in Australia and pass a criminal history check.

Required skills

• Knowledge of the State Records Act 2000, State Records Commission Standards and AS ISO 15489.
• Working knowledge of Microsoft 365.
• Change management, business analysis and project management principles.
• Desirable: experience with TechnologyOne ECM, Certificate IV in Training and Assessment, or a project management certificate.

What we offer

• Salary starting from Level 7 Step 1-4 ($115,300-$122,437) of the City of Cockburn Industrial Agreement 2025.
• Flexible work options and superannuation up to 16% plus employee perks.
• Free Cockburn ARC gym membership and wellness programs.