Industry Engagement Specialist

About the role

The Energy and Water Ombudsman (Victoria) is looking for an Industry Engagement Specialist to join its External Affairs team on a 12-month fixed-term contract, working hybrid in Melbourne. The role builds strong relationships with members and industry stakeholders, supports member onboarding and engagement, and uses complaint data and industry insights to identify trends and support systemic issues work.

Key responsibilities

• Build and maintain relationships with members and industry stakeholders, and respond to member enquiries and requests.
• Support new members through onboarding, including onboarding materials and guidance on EWOV's role, policies and processes.
• Help members understand and comply with EWOV policies and requirements, including sharing information on individual complaints where appropriate.
• Prepare resources such as provider meeting briefs and presentations, and help maintain accurate information on the member portal.
• Work with the Systemic Issues team on analysis, investigation, registration and reporting of systemic issues.
• Assist in drafting reports for stakeholders such as the Essential Services Commission, and support data quality and member records with Finance.
• Plan and take part in regular member meetings and engagement activities, and support project work and process mapping.

Required profile

• Experience in the energy or water sector, or in an external dispute resolution environment.
• Experience building and managing relationships with external stakeholders in a complex environment.
• Experience developing reports, presentations, briefing papers or other stakeholder-facing resources.
• Desirable: experience in dispute resolution, complaint handling, regulatory environments, risk and compliance.

Required skills

• Strong oral and written communication and stakeholder management.
• Analytical skills to turn data into practical insights and recommendations.
• Planning, organisational and time management skills, with the ability to work autonomously.

What we offer

• Flexible and hybrid working with life-friendly hours.
• Leave including six weeks annual leave, birthday and anniversary leave, end-of-year closure leave, community giving leave and 18 weeks of gender-free paid parental leave.
• A central Melbourne CBD office near public transport and an inclusive, wellbeing-focused workplace.

Applications via SEEK with a CV and cover letter are open until Monday 16 November 2026; early application is encouraged.