Administration and Client Services Manager

About the role

Rex Plumbing, a Melbourne-based maintenance and general plumbing business serving aged care, healthcare, education and facilities maintenance, is looking for an experienced Administration and Client Services Manager. Based in North Melbourne, the role keeps the office running smoothly, supports the field team and delivers an excellent client experience, combining administrative management, executive support, client services and scheduling.

Key responsibilities

• Develop and manage the administrative systems and procedures that keep the office running smoothly
• Work with field technicians to organise, track and follow up on jobs and projects
• Create and manage job details, customer information and schedules using the Aroflo software system
• Be the first point of contact for client phone and email enquiries and coordinate technician scheduling by urgency, location and availability
• Build long-term relationships with key clients, onboard new ones and check in regularly
• Prepare reports and presentations for management and assist with tender applications and submissions
• Generate client reports on job completion and prepare and send daily client invoices
• Support recruitment, onboarding and subcontractor compliance checks
• Manage office facilities, supplies and equipment procurement
• Help plan team events and maintain the company website and social media presence

Required profile

• 3+ years' experience in an administrative role
• Exceptional written and verbal communication skills
• Strong organisational skills and the ability to multitask
• A positive, friendly attitude with a genuine focus on client service
• High attention to detail and initiative
• Demonstrated ability to build effective working relationships with all stakeholders
• Australian or New Zealand citizen, or Australian permanent resident (eligibility requirement)

Required skills

• Microsoft Office Suite (Word, Excel, PowerPoint)
• Aroflo software

What we offer

• Supportive team culture
• Flexible working arrangements
• Development and growth opportunities
• Long-term employment

Candidates apply by sending a cover letter and a copy of their resume; only shortlisted candidates will be contacted.