Inbound Customer Service Consultant

About the role

A leading Australian organisation specialising in employee benefits, salary packaging and novated leasing solutions is recruiting several Customer Service Consultants for its contact centre. The positions are temporary, starting Monday 30 November 2026 and running through to April 2027, with full-time hours Monday to Friday on a rotating roster between 8am and 8pm. The role is predominantly inbound and phone-based, with some administrative duties.

Key responsibilities

• Assist customers with a variety of enquiries and provide accurate information
• Navigate multiple systems and maintain accurate customer records
• Complete administrative and processing tasks
• Work towards individual and team targets while delivering excellent customer service

Required profile

• Previous customer service experience, ideally in a contact centre or office-based environment
• Excellent verbal communication skills and a friendly, professional phone manner
• Good attention to detail and ability to record customer information accurately
• Strong problem-solving skills and willingness to learn new processes
• Ability to stay calm, patient and professional with customer enquiries
• Availability from Monday 30 November 2026 through to April 2027

Required skills

• Strong computer literacy and ability to navigate multiple systems
• Confidence using technology

What we offer

• $37.50 per hour plus superannuation, paid weekly
• Hybrid option: 3 days from home per week and 2 days in the Melbourne CBD office
• Comprehensive initial training and ongoing support
• Supportive, collaborative team environment

Candidates must complete background checks before starting. Only shortlisted candidates will be contacted, and Working Holiday visa holders are welcome to apply.