Imports Manager – Freight Forwarding

About the role

This is a senior‑level opportunity to lead import operations for a fast‑growing Australian‑owned freight forwarder with a 20‑year history and presence across Asia‑Pacific and the US. You will shape processes, influence operational decisions and develop a high‑performing team.

Key responsibilities

• Manage day‑to‑day import air and ocean operations as well as bonded warehouse activities including receiving, storage, clearance, outturn and dispatch.
• Lead, supervise and develop the imports operations and depot teams.
• Serve as the primary contact for customs authorities, brokers, carriers, transport providers and clients.
• Monitor shipment progress, resolve operational issues and handle client enquiries, feedback and complaints.
• Ensure compliance with ABF, DAFF, customs, bonded depot, WHS and other regulatory requirements.

Required profile

• Minimum 3 years experience in imports freight operations.
• Proven experience in team leadership, management or supervision.
• Hands‑on experience managing bonded warehouse or depot environments.
• Proficiency with CargoWise logistics software.

What we offer

• Competitive salary range $80k‑$110k plus superannuation.
• Opportunity to join a fast‑growing team with clear career progression.
• Greater influence over processes, performance and operational decisions.
• Broad exposure to freight forwarding and bonded warehouse activities.
• Family‑oriented culture within a stable, consistently growing business.