HR Operations Manager

About the role

A well-established national organisation is seeking an HR Operations Manager to lead its centralised HR Operations function, based in Western Sydney. The role suits someone who thrives in a fast-paced, high-volume environment and balances team leadership and process improvement with hands-on operational HR. You will lead a small team and oversee accurate, efficient and compliant HR operations across a geographically dispersed workforce.

Key responsibilities

• Lead, coach and develop an established HR Operations team, driving accountability, engagement and high performance.
• Oversee end-to-end HR operations, including employment contracts, onboarding, employee changes and offboarding.
• Drive operational excellence so service delivery meets agreed timeframes, quality standards and business expectations.
• Own HR systems and processes, streamlining workflows and improving the employee experience.
• Maintain compliance, including award interpretation, employment documentation, reporting and HR governance.
• Improve processes, document procedures and train team members.
• Manage HR reporting, including workforce data, compliance reporting and WGEA requirements.

Required profile

• Solid experience in HR Services, HR Operations or a similar team leadership role within a large, complex organisation.
• Demonstrated experience leading an HR administration or shared services team in a complex, high-volume environment.
• Strong knowledge of employment contracts, Modern Awards, HR compliance and employee lifecycle processes.
• Track record of improving processes, documenting procedures and developing team capability.
• Exposure to acquisitions, business integrations or large-scale onboarding is highly regarded.
• Excellent communication skills and the ability to build credibility with stakeholders at all levels.

Required skills

• Confident use of HRIS platforms, reporting and data
• Strong Excel skills

What we offer

• $150,000 plus superannuation and bonus
• Hybrid working arrangements
• Leadership of an established team in a stable, successful national organisation
• Autonomy and the chance to influence how HR operations are delivered
• Supportive, experienced leadership and a collaborative environment