Homestay Case Manager - Housing & Homelessness

About the role

Tradewind Australia is seeking an experienced Crisis Support Worker for its Early Intervention Homestay program in Cairns, Queensland. The role supports people who are homeless or at risk of homelessness, providing end-to-end support from intake through to exit so they can secure and maintain stable housing. It is a full-time position (8am-4pm) paid up to AU$50.61 per hour plus super.

Key responsibilities

• Provide end-to-end support from client intake through to exit, helping clients overcome barriers to housing and build skills, confidence and connections.
• Support clients who are homeless or at risk of homelessness and help them secure, establish and maintain stable tenancies.
• Identify barriers to housing and give practical support on tenancy rights, responsibilities and obligations.
• Apply knowledge of Queensland residential tenancy legislation to give accurate tenancy advice and help clients understand their tenancy agreements.
• Develop and review individualised case management plans and provide advocacy, information and referrals to housing and community services.
• Help clients with budgeting, goal setting and independent living skills, and monitor their progress and changing risks.
• Maintain accurate case notes, records and homelessness service databases, and work with housing providers and other professionals.

Required profile

• Previous experience in homelessness, housing, tenancy support, crisis support or case management.
• Certificate III in Community Services or a related qualification.
• Current Queensland driver's licence and a police check.
• Ability to build trust with clients in complex situations and to maintain professional boundaries.

Required skills

• Strong working knowledge of Queensland residential tenancy legislation and tenancy rights and obligations.
• Ability to explain tenancy requirements clearly to clients.
• Client-centred, strengths-based approach and excellent communication and advocacy skills.
• Case management, organisation and documentation skills.