Home Support Programme Coordinator

About the role

Southern Cross Care WA is looking for a Home Support Programme Coordinator (CHSP) to coordinate services using a wellness and reablement approach so clients can achieve their goals and improve their health and wellbeing. The coordinator works with clients, internal and external stakeholders to assess, plan and facilitate care based on assessed care needs, strengths and goals.

Key responsibilities

• Investigate and resolve client concerns and complaints proactively, in collaboration with all levels of Home Care management
• Complete annual performance reviews and staff management responsibilities
• Provide data and reports for programs and to support workforce development
• Maintain policies, procedures and work systems and meet quality and accreditation guidelines
• Complete the documentation needed to support the delivery of care

Required profile

• Experience coordinating care services and supporting clients to achieve their goals
• Compassionate, proactive leader who communicates clearly, builds strong relationships and approaches challenges with optimism and integrity
• Sound knowledge of home care practices and a focus on continuous improvement
• Customer service orientation and continuous improvement focus
• Up to date with home care legislation and its impact on care delivery

Required skills

• Intermediate Microsoft Office skills, including Outlook and Excel
• Computer literacy at minimum intermediate level

What we offer

• Salary packaging of up to $15,900 for general living expenses and $2,650 for entertainment benefits
• Corporate health insurance with HBF and a free employee assistance program
• Paid parental leave and annual leave starting at 4 weeks (full time)
• Professional development opportunities and service awards for long-standing employees
• Flexible working environment

To apply, submit an up-to-date resume and a cover letter outlining your experience and suitability. If shortlisted, candidates will be asked for a current police clearance, a pre-engagement health questionnaire, proof of an up-to-date influenza vaccination and a full Western Australian driver's licence.