Home Assessing Team Leader

About the role

SMAART is recruiting, on behalf of a leading Australian insurer, an experienced Home Assessing Team Leader to oversee operations across South Sydney, Wollongong and the ACT. It is a predominantly remote position, mostly working from home with travel across the region and occasional office visits. The role leads and develops a team of Home Assessors, ensuring quality assessments, effective claims management and strong operational performance.

Key responsibilities

• Lead, coach and support a team of Home Assessors across the region.
• Provide technical guidance on building assessments, repair scopes and cost validation.
• Monitor team performance, productivity and assessment quality.
• Manage complex claims, escalations and operational challenges.
• Identify opportunities to improve processes and customer outcomes.
• Build strong relationships with internal stakeholders, builders and suppliers.

Required profile

• Previous experience leading, coaching or supervising a team.
• At least 2 years' experience in home assessing, insurance building or residential construction.
• Confident, approachable leader able to manage a geographically dispersed team.
• Excellent communication, stakeholder management and organisational skills.
• Ability to work autonomously, manage competing priorities and travel as required.

Required skills

• Strong knowledge of building repairs, estimating and scopes of work.
• Insurance or property claims experience highly regarded.

What we offer

• Permanent, full-time position, Monday to Friday, with a package of $100K-$130K including super, plus bonus.
• Leadership development and internal career progression.
• Additional paid ME Day and volunteer day annually.
• Purchased leave options, paid parental leave and employee benefits.
• Insurance discounts and employee recognition programs.