Help Desk Support (Level 1 IT) - 5-week Contract

About the role

A major distribution company is looking for a Help Desk Support professional to provide Level 1 IT support, troubleshooting and operational assistance in a Microsoft environment. The role is fully onsite on a rotating shift roster, with a 5-week contract starting immediately. The rate is $35-$42 per hour including superannuation.

Key responsibilities

• Provide basic IT helpdesk support, including troubleshooting and resolving technical issues
• Maintain cabling organisation to keep the work environment clean and efficient
• Assist with stock control, inventory counts and audit support activities
• Document issues, solutions and support activities accurately for future reference
• Work with the team to support day-to-day IT operations in a Microsoft environment

Required profile

• At least 6-12+ months of experience in a Level 1 IT Help Desk, Desktop Support or similar role
• Available to work rotating day, night and weekend shifts for the full contract duration
• Lives within 20-30 minutes of Kemps Creek, NSW and has access to personal transport or a car
• Strong communication and customer service skills with a proactive attitude
• An IT-related qualification (degree or currently studying) is a plus