Help Desk Specialist

About the role

The Service Management team provides IT tools and services to internal and occasional external users for a high‑profile Australian Government organisation. The Help Desk Specialist will support a complex ICT environment that includes both Windows and Linux platforms.

Key responsibilities

• Contribute to the implementation and maintenance of a mixed Windows/Linux environment.
• Identify operational ICT issues, investigate root causes and ensure resolutions follow agreed standards.
• Document existing and new system features, processes and enhancements.
• Provide input for knowledge‑base articles and Standard Operating Procedures.

Required profile

• Experience administering Windows and/or Linux operating systems.
• Experience with infrastructure components such as virtualisation, databases and storage platforms.
• Demonstrated competence at SFIA Level 4.
• Australian citizenship and current TSPV Security Clearance (or ability to obtain).
• Willingness to undergo additional security assessments and pre‑employment screening.

Required skills

• Windows OS administration
• Linux OS administration
• Virtualisation technologies
• Database administration
• Storage platform management

What we offer

• 12‑month contract with two optional 12‑month extensions.
• Competitive hourly rate.
• Opportunity to work on national security and cyber‑defence projects.