Help Desk Analyst / Service Desk (Part‑time, Hybrid)

About the role

This part‑time hybrid position is based in Melbourne, VIC, with the flexibility to work from home for part of the week. As a Help Desk Analyst/Service Desk professional you will provide technical support, answer help‑desk queries and troubleshoot a range of IT issues while assisting with desktop computer tasks.

Key responsibilities

• Deliver first‑line technical support to internal and external users.
• Respond to help‑desk tickets, log issues and track resolutions.
• Troubleshoot hardware, software and network problems on desktop computers.
• Assist with onboarding new clients by configuring devices and ensuring smooth transitions.
• Resolve customer support concerns promptly and professionally.

Required profile

• Proven proficiency in technical support and troubleshooting.
• Solid understanding of desktop computer hardware and software.
• Experience handling help‑desk tickets and maintaining issue logs.
• Strong customer‑service orientation with the ability to communicate clearly.
• Ability to manage and prioritize tasks in a hybrid work environment.
• Relevant IT support certifications are an advantage.

Required skills

• Technical support
• Troubleshooting
• Desktop computers