Help Desk Analyst (Remote – Australia Only)
Ecoles de Production I Je Fabrique Mon Avenir Chaudronnerie Soudage et Electricité · Australie
Job description
About the role
This part‑time remote position supports Australian users as a Help Desk Analyst. You will be the first point of contact for technical issues, providing prompt and courteous assistance while working from home.
Key responsibilities
- Provide first‑line technical support and resolve help‑desk tickets.
- Diagnose and troubleshoot desktop computer problems.
- Assist users with hardware, software, and connectivity inquiries.
- Maintain accurate records of incidents and resolutions.
- Ensure timely closure of tickets and high‑quality customer service.
Required profile
- Proficiency in technical support, help‑desk operations, and troubleshooting.
- Strong knowledge of desktop computer operation and maintenance.
- Excellent communication and customer‑service skills.
- Ability to analyse and resolve issues efficiently.
- Strong organisational and multitasking abilities.
- Familiarity with remote‑support tools is beneficial.
- Prior experience in a similar role is an advantage.
Required skills
- Desktop computer troubleshooting
- Remote support tools
What we offer
- Flexible part‑time remote work schedule
- Opportunity to develop IT support expertise
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Published 4 hours ago
Expires 1 month from now
1 views · 0 applications
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Ecoles de Production I Je Fabrique Mon Avenir Chaudronnerie Soudage et Electricité
Australie
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