Head of Store Operations QLD

About the role

Coles is looking for a senior leader to head its store operations portfolio in Queensland, with responsibility for around 10,000 team members and a team of Regional Managers. The role combines commercial performance, customer experience, transformation and leadership at enterprise scale, and suits leaders whose careers span operations, commercial, transformation, customer, ecommerce, digital or central functions.

Key responsibilities

• Own commercial and operational performance across a major store portfolio, including sales, cost and P&L outcomes.
• Lead, coach and develop a high-performing team of senior operational leaders.
• Build a strong performance and accountability culture focused on customers and team members.
• Lead through significant change and turn enterprise transformation into sustainable store results.
• Connect stores with the wider Coles business, linking commercial, customer, digital and operational priorities.
• Use data, customer insight and commercial judgement to identify opportunities and make informed decisions.
• Build leadership capability and strengthen the succession pipeline for future senior roles.
• Contribute beyond the portfolio as a senior leader across Coles.

Required profile

• Leadership experience in a large, complex and geographically dispersed organisation.
• Strong commercial acumen, including P&L, sales and performance accountability.
• Experience leading other senior leaders and influencing at an enterprise level.
• Breadth beyond operations, gained through commercial, transformation, customer, digital/ecommerce, strategy or central functions.
• Track record of delivering significant change while maintaining strong business performance.
• Deep understanding of customers and how operational decisions affect customer and commercial outcomes.
• Ability to move between strategic thinking and execution without getting stuck in operational detail.
• People and culture leadership, with a record of building capability and developing future leaders.
• Experience in supermarkets is not essential; leaders from large-scale retail and other customer-facing businesses are welcome.

What we offer

• Hybrid working options.
• Gym facility, fitness classes, free parking, BBQ area, mini-Coles supermarket and fooderie hub.
• 5% discount on supermarket and liquor purchases, with additional double-discount periods.
• Digital recognition platform with points redeemable for gifts and gift cards.
• Career development programs and job-specific training.
• Paid parental leave for permanent team members.
• Annual team member share plan with salary sacrifice option.