Hardware IT Technician – Device Repair Specialist

About the role

We are seeking a Hardware IT Technician to join our team in Alice Springs. The role focuses on troubleshooting and repairing a wide range of consumer electronics, including mobile phones, tablets, laptops and other daily‑use gadgets. You will work with our ticketing system to manage repair requests from start to finish.

Key responsibilities

• Review and prioritize repair tickets using a computerized job ticketing system.
• Communicate with staff to clarify repair details when needed.
• Diagnose and repair hardware issues on phones, tablets, laptops and similar devices.
• Replace screens, charger ports, speakers, batteries, cameras and other small components.
• Estimate and quote non‑standard repairs and source special parts from suppliers.
• Test repaired devices for full functionality and record detailed notes on job sheets.
• Maintain and monitor spare‑parts inventory.

Required profile

• 3‑5 years of hands‑on experience as a technician repairing electronic devices.
• Ability to multitask and handle a variety of repair requests.
• Interest in learning micro‑soldering techniques (not mandatory).
• Strong attention to detail and accurate documentation skills.

Required skills

• Hardware troubleshooting
• Device repair (phones, tablets, laptops)
• Screen and component replacement
• Micro‑soldering (interest)
• Inventory management
• Use of computerized ticketing systems

What we offer

• Salary of 65,000 AUD plus superannuation
• Employer‑sponsored visa
• Pathway to permanent residency after three years of employment