Guest Services Attendant - Lizard Island Resort

About the role

Delaware North Australia is hiring a Guest Services Attendant for its Lizard Island Resort, located on the World Heritage-listed Great Barrier Reef, about an hour's flight northeast of Cairns. You will help deliver a premium guest experience from arrival to departure at this Relais & Châteaux and 3 Michelin Key property.

Key responsibilities

• Welcome guests and complete check-in and check-out.
• Handle guest requests, inquiries and complaints effectively and efficiently.
• Maintain up-to-date knowledge of daily VIPs, hotel products, services, pricing and special promotional offers.
• Deliver a high level of positive guest service, putting the guest first and being proactive about their needs.
• Liaise with resort departments so guests have a memorable experience and the highest standards of service.

Required profile

• Extensive hotel/resort front office experience.
• Exceptional interpersonal and communication skills.
• Ability to organise and prioritise daily tasks and work with minimal supervision.

Required skills

• Experience with the OPERA (PMS) system is highly regarded.

What we offer

• Friends-and-family discounts across the resorts business.
• The chance to live and work on the Great Barrier Reef.
• A professional team delivering a 5-star guest experience at a Relais & Châteaux and 3 Michelin Key property.
• Access to an employee assistance program.
• Training and development opportunities and career growth with a global business.