Guest Service Agent – Hotel Receptionist

About the role

Join Ibis Budget Newcastle as a Guest Service Agent, the first point of contact for guests and the face of the hotel. You will deliver personalised service, create memorable experiences and support smooth front‑desk operations.

Key responsibilities

• Check guests in and out while maintaining accurate guest accounts.
• Take bookings, provide information and enter reservations.
• Answer guest queries promptly and handle complaints positively.
• Liaise with other departments to assist guests and manage room moves.
• Work a roster that includes morning, afternoon, evening and overnight shifts.

Required profile

• Previous front‑office or reception experience in a hotel is preferred.
• Professional telephone manner and strong customer‑service skills.
• Excellent communication, interpersonal and time‑management abilities.
• Friendly, positive, can‑do attitude and team‑player mindset.

Required skills

• Familiarity with the Opera property‑management system (desirable).

What we offer

• ALL Heartist employee benefit card with discounted rates worldwide.
• Opportunities to become a Heartist and work in a creative, inclusive environment.