Group Travel Operations Consultant

About the role

We are seeking a Group Travel Operations Consultant to join a leading Australian travel company in Sydney CBD. The role involves organising and managing every aspect of tours to ensure seamless, unforgettable experiences for travellers.

Key responsibilities

• Coordinating all tour logistics from handover through to completion.
• Confirming bookings with hotels, airlines, transport companies, local guides and other travel partners.
• Managing payments, booking deadlines and supplier confirmations.
• Creating travel documents, itineraries and tour leader packs.
• Working closely with suppliers, tour leaders and internal teams to deliver exceptional travel experiences.
• Providing operational support while tours are in progress and resolving any issues that arise.
• Completing post‑tour reconciliations, reporting and wrap‑up tasks.
• Keeping tour files accurate, organised and departure‑ready.

Required profile

• Previous experience in tour operations (inbound or outbound).
• At least 2 years' experience within travel, tour operations or events.
• Excellent written and verbal communication skills.
• Outstanding attention to detail and time‑management abilities.
• Ability to juggle multiple tours and competing deadlines.
• Confidence building relationships with suppliers, clients and tour leaders.
• Proactive, positive attitude and strong problem‑solving skills.
• Genuine passion for delivering outstanding travel experiences.

Required skills

What we offer

• Salary $70K‑$75K per annum plus superannuation.
• Opportunity to work with unique cultural and special‑interest tours.
• Supportive, passionate and experienced team environment.
• Company that values quality, teamwork and attention to detail.
• Monday‑Friday office hours, free evenings and weekends.
• Modern Sydney CBD office with a collaborative culture.