Group Reservations Coordinator

About the role

We are looking for a full‑time Group Reservations Coordinator to join our Sales & Marketing team. This is an ideal opportunity for candidates with hotel Front Office or Reservations experience who want to move into a Sales & Marketing career path.

Key responsibilities

• Manage and coordinate all group bookings end‑to‑end, including rooming lists, payments, cancellations, and terms & conditions.
• Prepare group information sheets and brief all hotel stakeholders ahead of arrivals; maintain accurate filing of reservations and correspondence.
• Coordinate with other departments on special requests, VIP and complimentary room procedures, and reservation‑related matters.
• Manage group‑related inventory, monitor business wash, and produce reports/statistics (e.g., Group Wash, Business Turndown, 3‑month forecasts) for the Director of Sales & Marketing and Revenue Manager.
• Build and maintain relationships with PCOs, travel agents, and commercial organisations to generate business for the hotel.

Required profile

• Ability to work independently and demonstrate initiative in a dynamic environment.
• Confident, articulate communication, negotiation, and networking skills.
• Multicultural awareness and ability to work with people from diverse cultures.
• Service‑oriented mindset with strong attention to detail.
• Excellent personal organisation and ability to manage priorities effectively.

What we offer

• Access to unforgettable experiences from day one through our ALL Heartist Benefits program, with over 70 global partners across travel, gourmet dining, wellness, and sport.
• Preferential rates at Accor properties and discounted rates for family and friends.
• Tailored development programmes and learning pathways delivered by Accor Academy to help you reach your potential.
• Clear career development pathways across more than 45 unique brands.