General Manager – Hotel

About the role

NRMA Parks & Resorts is seeking an experienced, commercially‑driven General Manager to lead the iconic Cradle Mountain Hotel, a 60‑room property set in Tasmania’s wilderness. This hands‑on role combines operational excellence, financial stewardship and guest‑focused leadership to sustain the hotel’s reputation for exceptional hospitality.

Key responsibilities

• Lead, coach and develop the leadership team to achieve high operational performance and guest satisfaction.
• Drive financial results through budgeting, forecasting, reporting and cost‑management.
• Oversee business planning and budget development for the property.
• Ensure compliance with WHS, legislative and company requirements.
• Build and maintain relationships with local community groups, tourism partners and key stakeholders.
• Provide strategic oversight of the Cradle Mountain Wilderness Gallery, working with the Gallery Manager to enhance visitor experience and commercial performance.
• Champion a positive team culture aligned with NRMA values and service excellence.
• Travel intrastate as required.

Required profile

• 5+ years senior leadership experience as General Manager or Assistant General Manager in hotel property management.
• Strong commercial acumen with proven budgeting, forecasting and operational performance management.
• Demonstrated ability to lead, motivate and develop high‑performing teams.
• Excellent organisational, planning and problem‑solving capabilities.
• Outstanding communication and stakeholder management skills.
• Hands‑on, adaptable leadership style.
• Passion for hospitality and creating memorable guest experiences.
• Experience in remote‑area tourism or hospitality operations.
• Current Working with Vulnerable People check, licence accreditation and first‑aid certification.
• Relevant hospitality or business qualifications are highly desirable.

Required skills

What we offer

• Free staff accommodation on site.
• Opportunity to live and work in Tasmania’s stunning wilderness.
• Career progression within the NRMA Group.