Guest Support & Admin Assistant

About the role

We are seeking a highly organized, customer‑focused Guest Support & Admin Assistant to handle guest communications and support daily operations of short‑term rental properties. The role is fully remote, working within Brisbane business hours.

Key responsibilities

• Manage guest communication across Airbnb, Booking.com, VRBO, direct bookings and other channels, handling pre‑arrival, stay‑time and post‑stay interactions.
• Log and track property and maintenance issues, coordinate with cleaners, maintenance teams and tradespeople, and follow up until resolution.
• Maintain accurate reservations, guest notes, tasks and issue records in the property‑management system and complete routine administrative tasks.

Required profile

• Minimum 3 years experience in hospitality, hotel management, guest services or short‑term rental operations.
• Exceptional written and spoken English with strong experience communicating directly with guests.
• Ability to stay calm and professional when handling complaints or difficult situations.
• Strong organizational skills and capacity to work under same‑day operational pressure.
• Reliable internet connection and a suitable home‑working setup.
• Availability to work within Brisbane time zone and on weekends as needed.

Required skills

• Experience with Guesty or a similar property‑management system (PMS).
• Familiarity with Airbnb, Booking.com and VRBO platforms.