Front Office Team Leader

About the role

Join the Front Office team at Novotel Cairns Oasis Resort, a tropical retreat in the heart of Cairns. As a Front Office Team Leader you will oversee daily desk operations, ensure smooth guest journeys and support the development of your team.

Key responsibilities

• Oversee check‑in, check‑out and guest services to maintain high service standards.
• Lead, motivate and coach Front Office team members during each shift.
• Handle guest enquiries, feedback and resolve issues professionally.
• Maintain effective communication between Front Office and other resort departments.
• Ensure accurate use of the property management system, particularly Opera Cloud.

Required profile

• Previous front office or guest services experience in a hotel or resort.
• Experience leading or supervising a team, or strong readiness to step up.
• Excellent communication and interpersonal skills.
• Ability to stay calm, organised and solution‑focused in a busy environment.
• Flexible availability including weekends, evenings and public holidays.

Required skills

• Proficiency with hotel property management systems, preferably Opera Cloud.

What we offer

• Access to global accommodation and food & beverage discounts through Accor’s Benefits Your Way.
• Continuous training via the LearnYourWay platform.
• Recognition of service anniversaries and Accor tenure milestones.
• Commitment to diversity and inclusion with reasonable adjustments during recruitment.