Front Office Supervisor – Full Time

About the role

Swissôtel Sydney is seeking a Front Office Supervisor to join its high‑performing Front Office team. You will act as the hotel’s on‑shift representative, overseeing daily front‑desk operations and ensuring a 5‑star guest experience.

Key responsibilities

• Supervise day‑to‑day Front Office activities and staff on shift.
• Assist Front Office Management in maintaining efficient department operations.
• Drive Front Office projects and departmental KPIs alongside the leadership team.
• Resolve guest complaints and operational challenges promptly.
• Provide guidance, training and leadership to Guest Service Agents and Swiss Service Agents.

Required profile

• Minimum 2 years experience in a front‑office or front‑desk role.
• Strong leadership and conflict‑resolution abilities.
• Full work rights in Australia.
• Professional appearance and excellent verbal and written English communication.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• OPERA PMS or OPERA Cloud

What we offer

• Exclusive Heartist benefits, including worldwide hotel discounts.
• Career development within Accor’s global hospitality network.
• Opportunities for growth across the property and internationally.