Front Office Manager – Resort Hospitality

About the role

The Front Office Manager will lead the Front Office team at Blue Dolphin Resort, delivering memorable guest experiences from check‑in to check‑out. This full‑time, salaried position reports to the General Manager and is part of the resort’s leadership team.

Key responsibilities

• Lead, coach and inspire a high‑performing Front Office team.
• Oversee daily operations of reception, guest services and reservations.
• Act as escalation point for guest enquiries and ensure outstanding guest experiences.
• Manage rosters, training and performance to maintain service excellence.
• Collaborate with all resort departments to deliver seamless stays.
• Contribute to operational improvements and resort success.

Required profile

• Previous leadership experience in Front Office, Guest Services, Hospitality or Tourism.
• Passion for delivering exceptional customer service.
• Strong people leadership, organisational and problem‑solving skills.
• Ability to remain calm and professional while managing competing priorities.
• Willingness to work a rotating 7‑day roster, including weekends and public holidays.

Required skills

• Experience with reservation or property management systems (e.g., RMS, NewBook).

What we offer

• Progressive flexibility, 5 weeks annual and recreation leave, and well‑being benefits.
• Travel discounts on SIXT car rental, cruises and NRMA Holiday Parks and Resorts.
• Complimentary myNRMA Rewards membership with roadside assistance and discounts on groceries, movies, gyms, attractions and more.
• Discounts on NRMA personal insurance products.
• Opportunities to grow, progress or relocate within the NRMA Group.