Front Office All Rounder - Full Time

About the role

Mövenpick Hotel Hobart, a 221-room premium hotel in the heart of Hobart, is looking for a Front Office All Rounder to work across all areas of the Front Office. The role covers guests' arrival and departure experience and everything in between, such as check-in, check-out, valet parking, luggage assistance and guest requests.

Key responsibilities

• Provide efficient, friendly and professional service to all guests, taking initiative to make interactions positive, productive and professional
• Log guest requests so they are met within established timeframes, and follow up with the relevant team member to ensure they are fulfilled
• Assist and direct guests with local attractions and directions
• Store and deliver guest luggage securely
• Assist with and cover valet parking as required

Required profile

• An energetic, team-focused and can-do attitude
• Enthusiasm for connecting with guests and hearing their stories
• Ability to work across a 24/7 roster, including evenings, mornings and weekends
• A full Tasmanian manual driver's licence is essential

Required skills

• Excellent written and verbal communication skills
• High level of computer literacy
• Excellent attention to detail

What we offer

• All Heartist membership with discounts on accommodation and food and beverage worldwide
• Family and friends discounts on accommodation, services and events
• Accor Live Limitless loyalty program with status and reward points
• Modern training platform with free, industry-focused training
• A supportive, dynamic hotel environment
• Recognition of service anniversaries and tenure milestones