Front of House Staff - Munno Para

About the role

A fast-food restaurant in Munno Para is looking for friendly, outgoing front of house team members with a strong work ethic and a commitment to excellent customer service. Experience in the food industry is not essential; a vibrant personality and willingness to learn are enough.

Key responsibilities

• Greet customers, advise on the fast food and drink range and take orders with enthusiasm.
• Receive and confirm walk-in, telephone and online orders, and inform the relevant staff of food and beverage requests.
• Prepare orders from delivery partner platforms, online and phone orders within the required time frame.
• Assist in preparing dishes and deliver complete orders to dine-in guests and takeaway customers promptly and accurately.
• Promote specials and operate the Redcat point-of-sale system and EFTPOS machine.
• Use store equipment such as the coffee machine, display fridges and dishwasher.
• Follow GMP/GHP policies, health and safety regulations including FIFO, and general cleaning tasks as directed.
• Notify the store manager and shift supervisor of issues that may require corrective action.

Required profile

• Great communicator and customer service focus.
• Experience in fast-paced fast food preparation and service, and in point-of-sale systems.
• Appropriate food handling certificate.
• Team player with good time management and ability to cope with conflicting demands.

Required skills

• Operating Redcat POS and EFTPOS machines.
• Understanding of food standards and WHS requirements.
• Ability to follow quality assurance and operational processes.

The role is measured by brand standards and a minimum 90% customer satisfaction rate, covering wait times for ordering and collecting food.