Front Desk All Rounder

About the role

As a Front Desk All Rounder at Sofitel Sydney Darling Harbour, you will be the welcoming face of the hotel, delivering seamless and personalised service to every guest. Your polished presence and genuine "can‑do" attitude will set the tone for an exceptional stay from arrival to departure.

Key responsibilities

• Greet guests with grace, professionalism and refined attention to detail, ensuring a warm first impression.
• Manage guest arrivals and departures, coordinating check‑in and check‑out processes efficiently.
• Handle guest accounts and cashiering functions, guaranteeing accurate and balanced transactions.
• Maintain detailed guest profiles using the Opera Front Desk system, anticipating VIP arrivals, special requests and group movements.
• Provide clear telephone communication and coordinate effectively with colleagues, the Front Desk Supervisor and Duty Manager.
• Uphold Sofitel’s Passion for Excellence through meticulous presentation and attentive service.

Required profile

• Polished appearance with a genuine hospitality mindset.
• Proactive, can‑do attitude and ability to anticipate guest needs.
• Precision and discretion when handling financial transactions.
• Strong communication skills, both verbal and written.
• Team‑oriented, able to collaborate closely with supervisors and managers.

Required skills

• Opera Front Desk system

What we offer

• Access to an international portfolio of luxury accommodation and dining experiences.
• Preferred‑rate artisan coffee and curated Ambassador dining menu.
• Opportunities for professional growth through a distinguished learning platform.
• Recognition and rewards that celebrate individual contributions.
• A vibrant, supportive work environment that values creativity and excellence.