Field Service Technician - Medical Devices (Casual, 12 Months)

About the role

Baxter is looking for a customer-focused Field Service Technician to join its Technical Services team on a casual basis for 12 months. The role provides technical support, maintenance, repairs and field corrective actions on a range of medical devices and equipment in Victoria, working closely with hospitals, clinics and healthcare providers across ANZ so that equipment stays operational, compliant and fit for patient care. It is a hands-on, field-based position working closely with the Service Centre.

Key responsibilities

• Perform field corrective actions, repairs, maintenance and technical service on Baxter equipment
• Plan and execute service work according to customer requirements, quality standards and business priorities
• Manage service requests from acknowledgment to completion, keeping customers informed
• Provide first-level technical support and troubleshoot remotely and on site
• Escalate complex technical issues through the right support channels
• Maintain accurate service records, equipment histories and documentation under Good Documentation Practice (GDP)
• Support product quality initiatives, field actions and continuous improvement
• Work with Technical Services, Quality, Regulatory, Customer Service and commercial teams
• Ensure compliance with company policies, industry regulations and quality management system requirements
• Complete administrative tasks such as service reports, inventory transactions, expense submissions and customer documentation

Required profile

• TAFE Certificate, Diploma or Degree in Electrical, Electronic, Mechanical, Biomedical Engineering, Information Technology or a related field
• Current Australian driver's licence
• 1-3 years of experience in hospitals, healthcare environments, customer premises or technical service settings
• Experience servicing, maintaining, troubleshooting or supporting technical equipment is highly regarded
• Experience in a customer-facing technical support, field service, biomedical engineering or related role
• Strong troubleshooting, organisational and communication skills, able to work autonomously and in a team

Required skills

• Basic understanding of databases, networking and information systems
• Proficiency with Microsoft Office