Field Service Technician - QLD (12 Months Casual)

About the role

Baxter is looking for a customer-focused Field Service Technician to join its Technical Services team in a 12-month casual role. The position provides technical support, maintenance, repairs and field corrective actions on a range of medical devices and equipment across Queensland, working closely with hospitals, clinics and healthcare providers. The role is hands-on, field-based and closely linked with the Service Centre.

Key responsibilities

• Perform field corrective actions, repairs, maintenance and technical service on Baxter equipment
• Plan and execute service work according to customer requirements, quality standards and business priorities
• Manage service requests from acknowledgment to completion, keeping customers informed
• Provide first-level technical support and troubleshoot remotely and on-site
• Escalate complex technical issues through the appropriate channels
• Maintain accurate service records, equipment histories and documentation in line with Good Documentation Practice (GDP)
• Support product quality initiatives, field actions and continuous improvement
• Collaborate with Technical Services, Quality, Regulatory, Customer Service and commercial teams
• Ensure compliance with company policies, industry regulations and quality management system requirements
• Complete administrative requirements such as service reports, inventory transactions, expense submissions and customer documentation

Required profile

• TAFE Certificate, Diploma or Degree in Electrical, Electronic, Mechanical, Biomedical Engineering, Information Technology or a related field
• Current Australian driver's licence
• 1-3 years of experience in hospitals, healthcare environments, customer premises or technical service settings
• Experience servicing, maintaining, troubleshooting or supporting technical equipment is highly regarded
• Experience in a customer-facing technical support, field service, biomedical engineering or related role
• Strong troubleshooting, organisational and communication skills, able to work autonomously and in a team

Required skills

• Basic understanding of databases, networking and information systems
• Proficiency with Microsoft Office applications