Field Service Supervisor - Underground Equipment

About the role

Sandvik Mining is looking for a Field Service Supervisor in Heatherbrae, NSW, to lead people and processes and deliver a competitive, profitable field service operation for its Mechanical Cutting division. The role oversees and coordinates field service technicians working on underground equipment, works with internal and external stakeholders, and manages warranty claims and related service processes.

Key responsibilities

• Plan labour and resource use effectively and supervise and direct team members
• Coordinate field service technicians day to day and manage field service jobs on the computer maintenance system
• Process and respond to warranty claims
• Develop and train field service personnel
• Act as customer liaison, make site visits and communicate with all business lines to deliver consistent service
• Take part in project-based work

Required profile

• Proven supervisory experience in a mechanical workshop and/or field service environment
• Recognised mechanical trade qualification and at least five years' post-trade experience
• A Certificate IV or Diploma in Business (Front Line Management) is highly regarded
• Right to live and work in Australia; a pre-employment medical is required
• Travel to customer sites in NSW and QLD is required

What we offer

• Company car and competitive remuneration package
• Salary sacrifice options and length of service recognition
• Paid parental leave and flexible working options
• Employee assistance program, employee referral programs and performance bonus
• Recognition and reward programs linked to individual and business performance