Field Service Engineer - Heart Recovery Technology

About the role

Abiomed, part of Johnson & Johnson's MedTech business, is hiring its first dedicated Field Service Engineer in Australia. The role delivers technical support for life-changing heart recovery technology, covering end-to-end installation, maintenance and troubleshooting, and builds partnerships with hospitals across Australia and APAC. It is based in Sydney, New South Wales.

Key responsibilities

• Deliver end-to-end field service across Australia and APAC, from installation and maintenance to troubleshooting and upgrades.
• Provide technical support to hospitals, distributors and internal teams, ensuring a seamless customer experience.
• Plan and execute service visits with the right parts, tools, documentation and follow-up actions.
• Maintain accurate service records and assets, including equipment history, spare parts, loan devices and calibration.
• Follow medical device standards, SOPs and escalation requirements to champion quality and compliance.
• Support service agreements, including quotations, renewals and distributor or customer communication.
• Contribute to process improvement, training and global collaboration to shape APAC service operations.

Required profile

• 3+ years of field service experience in medical devices, biomedical engineering or hospital equipment support.
• Hands-on technical expertise in installing, maintaining, troubleshooting and repairing electro-mechanical or software-driven equipment.
• Ability to work independently and solve problems proactively, with clear communication with customers and internal teams.
• Comfortable in a start-up environment and ready to travel across Australia and APAC, with a valid driver's licence.
• Rights to work in Australia and a reliable car.

Required skills

• Preferred: SAP, Salesforce or service-process experience.
• Preferred skills listed include problem solving, incident management, project management office (PMO) and service request management.

What we offer

• Competitive remuneration package.
• Up to 18 weeks of parental leave, 4 days of volunteer leave and enhanced compassionate leave provisions.
• Wellbeing day, global wellness reimbursement of $780 per year and an Employee Assistance Program.
• Life insurance coverage, continuous training and leadership development programs.