F&B Duty Manager

About the role

The F&B Duty Manager at a Marriott hotel in Melbourne oversees restaurants, bars and room service, assisting in the daily supervision of restaurant operations and supporting menu planning. The role also covers sanitation standards, staff support on the floor during peak meal periods, and improving guest and employee satisfaction.

Key responsibilities

• Supervise restaurant operations and assist in managing the restaurant team, including handling employee questions, giving feedback and supervising shifts in the absence of the Restaurant Manager
• Ensure staff have the right supplies, equipment and uniforms, and communicate food quality and service issues to the Chef and Restaurant Manager
• Monitor compliance with restaurant policies, standards and procedures, and alcohol service under local laws
• Manage to achieve or exceed budgeted goals and open and close restaurant shifts
• Interact with guests, handle complaints, supervise staffing levels and review guest satisfaction results with employees
• Oversee training initiatives, coach and counsel employees and set performance expectations
• Support servers and hosts on the floor during peak times and help with menu planning

Required profile

• High school diploma or GED, or a 2-year accredited university degree in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration or a related major
• 4 years of experience in food and beverage, culinary or a related field, or 2 years with a degree