Export Airfreight Operations Operator

About the role

An established global freight forwarder in Brisbane is looking for an Export Airfreight Operator. You will manage export shipments from initial booking through to departure, keep customers informed, coordinate with service providers and make sure everything runs to schedule. The position is full-time.

Key responsibilities

• Manage export airfreight shipments from initial booking through to departure.
• Coordinate daily export operations so shipments meet customer requirements and operational deadlines.
• Maintain regular contact with customers, overseas agents, airlines and other service providers.
• Monitor shipment progress and resolve operational issues as they arise.
• Enter and maintain accurate shipment information in CargoWise One.
• Prepare and check job costings and associated financial details.
• Ensure export processes follow customer instructions, operational procedures and relevant requirements.
• Identify opportunities to improve workflows and operational efficiency.
• Work closely with the wider Export team and support management with day-to-day operations.

Required profile

• Previous experience in Export Airfreight Operations within the freight forwarding industry.
• Solid understanding of the end-to-end air export process.
• Experience working for a forwarder in an Export Ops role in Australia is preferred.
• Unrestricted working rights and current location in Australia; only such candidates will be considered.

Required skills

• CargoWise One (a must)
• Microsoft Office, especially Outlook and Excel
• Strong communication and organisational skills
• Attention to detail and ability to manage competing priorities