Entry Level Case Manager

About the role

Gallagher Bassett is hiring an entry-level Case Manager in Melbourne to work closely with injured workers and help process their Workers Compensation claims after a workplace accident or injury. You will be the main contact for injured workers, employers and treating health providers, reviewing requests for compensation for medical treatment and other expenses and ensuring timely reimbursement. A fully supportive, structured training program is provided.

Key responsibilities

• Manage and process claims for injured workers seeking reimbursement and cost coverage for medical expenses
• Review, monitor and approve requests for medical or surgical treatment compensation
• Ensure appropriate documentation is received to process reimbursements for health providers and injured workers
• Handle administration tasks such as assessing and processing invoices, entering contact notes and drafting letters on claim decisions
• Take and make a high volume of client and customer calls about claims outcomes, updates and customer service
• Use claims management systems and databases to record and review claims information, keeping it private and accurate
• Support the review of ongoing entitlement to medical and other compensation

Required profile

• Previous experience in fast-paced, customer-focused roles such as medical administration, occupational rehabilitation, allied health, mental health, support work, nursing or hospitality
• Tertiary study in psychology, social work or a similar discipline is beneficial but not essential
• Right to live and work in Australia at the time of application; agency applications are not considered

Required skills

• Resilience and strong telephone and communication skills, including handling challenging or sensitive situations
• Excellent written and administrative skills with attention to detail and quick learning of new processes
• Strong PC skills and ability to use multiple systems and databases
• Time management and organisation, able to manage competing priorities
• A self-starter with a team-player attitude

What we offer

• Dedicated learning and capability experts and a tailored training program
• Hybrid work arrangements, including work from home after training
• Rostered day off each month after the probationary period
• Paid parental leave and reproductive leave
• Ongoing education, development and career progression
• Health insurance discounts, wellness programs and additional leave options
• Retailer discounts and cash-back offers, plus a day off during your birthday month