Enterprise Onboarding Project Manager - Automotive

About the role

Podium is an AI-powered lead conversion and customer communication platform. Its Automotive team works with dealerships, dealer groups and OEMs across Australia to use AI, messaging, lead management and integrations to engage customers. As the business grows, it is looking for an experienced Enterprise Onboarding Project Manager to own the implementation of its largest and most complex customers, leading multi-location, multi-product rollouts and keeping stakeholders aligned.

Key responsibilities

• Own end-to-end onboarding for large dealer groups and OEMs, from kick-off through go-live and handover to Customer Success
• Build project plans covering milestones, timelines, deliverables, dependencies and responsibilities
• Coordinate pilots, staged rollouts and group-wide deployments across dealerships, brands and locations
• Act as primary project contact alongside the CSM for dealer group executives, head office stakeholders, dealership management and third-party providers
• Set communication cadences, run progress reviews and status updates
• Partner with Sales, Customer Success, Product, Technical Support, Integrations and CX teams on integrations, AI configuration, testing and training
• Track location-level readiness, training completion and go-live milestones
• Identify risks early, escalate where needed and maintain project documentation, action registers and implementation trackers
• Build repeatable templates and processes to scale the enterprise onboarding framework

Required profile

• 3-5+ years of experience in project management, implementation management or enterprise customer onboarding
• Proven experience managing complex projects with multiple stakeholders, locations or business units
• Strong organisational skills and ability to manage multiple concurrent projects
• Excellent communication and stakeholder management, including with senior customer stakeholders and internal leadership
• Ability to manage timelines, dependencies, risks and competing priorities
• Experience coordinating cross-functional teams without direct reporting authority

Required skills

• Project management tools such as Monday.com, Asana, Smartsheet or similar
• Nice to have: automotive industry experience, SaaS implementation experience, CRM and integration familiarity, phased rollout experience, and PMP, PRINCE2 or Agile certifications

What we offer

• High-profile implementations for Australia's largest dealer groups and OEMs
• Health and wellbeing benefit of $650 per month
• 4 weeks of annual leave
• Office in Melbourne CBD with snacks, drinks and catered lunch the last week of each month