End User Technology Manager - Microsoft 365 & Modern Workplace

About the role

The Arnott's Group is looking for an End User Technology Manager to lead the strategy, governance, delivery and continuous improvement of its Microsoft 365 and Modern Workplace ecosystem across ANZ and Asia. Reporting to the Head of Infrastructure & Operations, the role covers collaboration, identity and endpoint management and leads internal specialists and managed service partners. It sits within a technology operating model transformation and is based in North Strathfield.

Key responsibilities

• Drive best practice implementation and lead transformation initiatives such as Microsoft 365 service optimisation, co-managed device migration to Intune, Autopilot deployment, cloud identity modernisation, device lifecycle transformation, endpoint standardisation, workplace experience enhancements and service management uplift.
• Lead, develop and support the team, building capability and setting clear accountability for outcomes.
• Manage service providers and strategic partners, driving service performance, governance and value.
• Build stakeholder relationships across People & Culture, Cyber Security, Application Delivery and Digital & Technology teams.
• Deliver transformation initiatives and operational services while keeping day-to-day service delivery reliable.
• Establish governance, standards and service ownership, embed IT Service Management principles and improve operational maturity.
• Drive continuous improvement, automation and simplification, and improve employee experience and technology adoption.
• Manage commercial outcomes across licensing, vendor engagements, procurement, asset lifecycle and technology budgets.
• Provide leadership during major incidents and escalations.

Required profile

• Leadership experience across Microsoft 365, Modern Workplace or End User Technology environments supporting staff across multiple regions.
• Experience establishing governance and standards across Microsoft 365.
• Experience applying IT Service Management and Identity & Access Management principles in enterprise environments.
• Experience leading both transformation initiatives and operational service delivery.
• Experience managing vendors and Managed Service Providers.
• Commercial experience across Microsoft licensing, procurement, asset lifecycle management and technology budgeting.
• Proactive, commercially minded, with strong stakeholder management and influencing capability.

Required skills

• Microsoft 365, Teams, SharePoint Online, Exchange Online, Entra ID, Intune and endpoint management
• IT Service Management and Identity & Access Management

What we offer

• Hybrid working environment
• Access to some of Australia's most loved brands
• Career growth opportunities across The Arnott's Group
• Health and wellbeing initiatives and reward and recognition programs
• North Strathfield office with free onsite parking