End User Support

About the role

Join the Workplace Technology team at ASX and become the primary point of contact for technology services across the business. You will support staff in using daily tools, resolve issues quickly, and ensure a positive technology experience.

Key responsibilities

• Provide end‑to‑end support for IT requests via phone, email, ticketing system (ServiceNow) and in‑person.
• Log and track requests accurately to enable reporting and analysis.
• Install, configure and support hardware, software, and AV equipment for staff and meeting rooms.
• Identify root causes of recurring issues and contribute to long‑term solutions.
• Participate in an on‑call roster and deliver out‑of‑hours support when required.

Required profile

• A motivated problem‑solver who builds strong relationships with customers.
• Focus on delivering high‑quality service to stakeholders at all levels.
• Experience in a walk‑up/front‑of‑house IT support environment.

Required skills

• Active Directory, Microsoft SCCM/Intune, Windows 11, Microsoft 365, Azure AD.
• Remote connectivity, VPN, and ServiceNow ticketing.
• Audio‑Visual (AV) technologies and meeting‑room support.
• ITIL knowledge or certification and service‑management principles.
• Windows Group Policy, application packaging, device lifecycle management.
• Virtual Machine environments and basic PowerShell scripting.