Employee Relations Consultant

About the role

Civica, a software company serving public bodies worldwide, is looking for an experienced Employee Relations Consultant to join its APAC People Team. The consultant provides specialist ER support across Australia, New Zealand and Singapore, working independently on complex cases, leading workplace investigations and supporting organisational change. The role is based in the Melbourne office with a hybrid arrangement of at least three days per week in the office.

Key responsibilities

• Independently manage a broad range of employee relations matters, including complex and high-risk cases
• Lead workplace investigations, from preparing allegations and interviewing witnesses to assessing evidence and supporting outcomes
• Advise on disciplinary matters, grievances, performance issues, investigations and external claims
• Monitor employment legislation and industrial relations developments across Australia, New Zealand and Singapore and turn them into practical guidance
• Develop and update policies, procedures and guidance to maintain compliance
• Support and lead organisational change, including restructures, consultation and integration
• Coach managers on handling employee relations issues and difficult conversations
• Build relationships with unions and support consultation, dispute resolution and enterprise bargaining
• Apply enterprise agreements, modern awards and other industrial instruments
• Review employee feedback and survey results, and support the management and review of employee benefits

Required profile

• Demonstrated experience independently managing complex employee relations matters, including disciplinary processes, grievances, performance matters, investigations and external claims
• Strong knowledge of employment law and industrial relations in Australia and New Zealand, with the ability to advise on Singapore matters
• Experience with unions, enterprise agreements and modern awards
• Experience supporting or leading organisational change, including restructures and consultation
• Relevant formal qualifications or equivalent practical experience

Required skills

• Investigation and case management, with strong evidence assessment
• Stakeholder management, coaching and influencing
• Excellent written and verbal communication
• Ability to manage competing priorities in a fast-paced environment

Nice to have

• Experience with mergers, acquisitions or integration
• Broad People Operations or HR generalist experience
• Global or matrix organisation experience
• Employee benefits or employee experience experience

What we offer

• Inclusive, safe and welcoming environment with growth opportunities
• Flexible work, including the option to work from home
• Volunteer leave (Days of Difference) to support charities