Duty Manager – Luxury Resort

About the role

Elysium Noosa, a luxury resort on the Sunshine Coast, is looking for a Duty Manager. You will lead operational departments during your shift, working closely with Department Heads to deliver seamless service across the resort, while acting as the senior point of contact for guests.

Key responsibilities

• Lead operational departments during your shift, working with Department Heads to ensure seamless service delivery.
• Champion a culture of genuine hospitality and deliver personalised, professional and memorable guest experiences.
• Act as the senior point of contact for guest enquiries, concerns and service recovery.
• Set the standard for service excellence, professionalism and presentation, and inspire, coach and support team members.
• Anticipate guest needs and identify opportunities to enhance the guest journey.
• Promote resort facilities, services, experiences and special offers to drive commercial awareness.
• Maintain accurate shift records and communicate operational matters across departments.
• Ensure compliance with workplace health and safety, emergency procedures, company policies and operational standards.
• Act as an ambassador of Elysium Noosa and Accor, delivering The Elysium Way in every interaction.

Required profile

• Previous leadership experience within a hotel, resort or premium hospitality environment.
• Strong guest engagement and problem-solving skills.
• Ability to remain calm, decisive and professional under pressure.
• Excellent communication and interpersonal skills.
• Commitment to service excellence, team collaboration and operational standards.
• Flexibility to work a rotating roster, including evenings, weekends and public holidays.

What we offer

• Salary of $80,000 plus superannuation.
• Accor ALL Heartist benefits, including discounted room rates at Accor hotels worldwide.
• Discounts on food and beverage at participating Accor hotels and restaurants.
• Discounted rates for family and friends at Accor hotels.