Duty Manager - Front Office

About the role

Crystalbrook Riley, a five-star hotel in Cairns, is looking for a Duty Manager reporting to the Rooms Division Manager. The role keeps the Front Office shifts running smoothly and efficiently, ensuring outstanding guest service. It covers oversight of the Front Office team, the check-in and check-out process, accurate administration and compliant business management, and promotes the hotel internally and externally.

Required profile

• Recent and demonstrable hotel front office management experience from high-end establishments
• Tertiary qualification in Hospitality and/or Hotel Management
• Long-term and permanent working rights in Australia; no sponsorship offered, and short-term visa holders must commit to a minimum of 12 months
• Ambition, leadership acumen and a drive for excellence
• High standard of customer service and a people-centred, collaborative approach

Required skills

• Front office management
• Strong IT skills, preferably with experience using Opera PMS

What we offer

• 50% F&B discount across all Crystalbrook restaurants and bars
• $99 room rates and a friends and family discount
• Enhanced parental leave and lifestyle benefits
• Internal mobility program, team reward schemes and online learning and training
• Service recognition and team engagement events