Duty Care Manager (Home Care) - Maternity Leave Cover

About the role

Care Connect, a not-for-profit home care specialist, is seeking a full-time Duty Care Manager for its national Support at Home team on a maximum-term contract through October 2027, covering maternity leave. Working from the Bella Vista office with hybrid arrangements, you will provide national duty care support to clients, families and care teams across Victoria, New South Wales and Queensland, ensuring continuity of care when a client's Care Manager is unavailable.

Key responsibilities

• Provide national duty care management support across the Support at Home program
• Manage client escalations and complex enquiries
• Provide leave coverage and short-term support for unallocated clients
• Coordinate client handovers and transitions with Care Managers
• Maintain continuity of care and ensure services follow program guidelines and duty of care obligations
• Identify, manage and escalate risks appropriately
• Maintain accurate client records and documentation
• Work with internal teams, clients, families and providers, and contribute to quality improvement

Required profile

• Minimum 3 years' experience in Care Management, Case Management or a similar role
• Tertiary qualification in Nursing, Allied Health, Social Work, Community Services or a related discipline
• Understanding of the aged care sector and experience with the Support at Home program or home care delivery
• Current police check, Working with Children Check and evidence of right to work in Australia

Required skills

• Client management systems and databases
• Exceptional documentation and administration skills
• Problem-solving, decision-making and stakeholder management
• Excellent verbal and written communication and organisation

What we offer

• Competitive salary with NFP salary packaging benefits
• Hybrid working from the Bella Vista office
• Ongoing learning and professional development
• Employee Assistance Program and discounted health insurance and wellbeing benefits