Director, Head of NFR Transaction Banking Merchants Acquiring

About the role

ANZ is seeking an experienced Director to lead non‑financial risk oversight for its Merchant Acquiring portfolio within Transaction Banking. This senior leadership position partners with product, sales, operations, technology and risk teams to enable safe, sustainable, and customer‑focused growth in a complex payments environment.

Key responsibilities

• Act as the trusted non‑financial risk advisor to the Merchant Acquiring business, guiding product strategy, client solutions and change initiatives.
• Oversee identification, assessment and monitoring of material non‑financial risks across the product lifecycle.
• Drive improvements in controls, governance, risk indicators and management information to strengthen transparency and accountability.
• Provide risk leadership for new product development, enhancements, strategic initiatives and client implementations.
• Support strong product governance through executive reporting, decision support and issue escalation for senior stakeholders.
• Partner closely with Product, Operations, Technology, Compliance, Legal, Financial Crime and Risk teams to deliver aligned risk outcomes.
• Embed a strong risk culture by coaching stakeholders and enhancing first‑line risk ownership and capability.

Required profile

• Deep experience in non‑financial risk management within a large, complex financial services environment.
• Strong knowledge of Merchant Acquiring products, client journeys, servicing models and the end‑to‑end product lifecycle.
• Expertise in governance, risk assessments, controls, issues management, incident management and risk reporting.
• Proven ability to provide credible advice and constructive challenge to senior product, operations and technology stakeholders.
• Outstanding communication and influencing skills with the ability to translate complex risk issues into clear recommendations.
• Strong stakeholder management capability and experience driving sustainable risk outcomes across diverse business and control functions.