Development Specialist

About the role

NTI Limited is hiring one Development Specialist for its Brisbane office (reference DS_Nov26, full-time). The role focuses on providing exceptional customer experiences to existing clients to support their ongoing insurance needs, learning the insurance industry through close work with other departments. It is not a cold-calling role: you will build long-term relationships with customers.

Key responsibilities

• Support existing clients with their ongoing insurance needs
• Build long-term customer relationships
• Work with other departments to deliver the best outcomes for clients and customers
• Touch on customer service, administration and risk analysis

Required profile

• Loves interacting with people, mostly by phone or email, with strong written and verbal communication skills
• Previous experience in a sales or customer service role (face-to-face or phone-based)
• Driven to achieve and provide exceptional customer experiences
• Strong problem-solving skills focused on the best outcome for the customer and NTI
• Systems savvy and detail focused

What we offer

• Extensive training and support to gain a Cert IV qualification in General Insurance
• Annual incentive program of up to 15%
• Up to 50% discount on a range of personal insurance products
• Discounts on over 350 retailers across Australia
• Paid parental leave and the option to apply for flexible working arrangements

The application process may include phone, face-to-face or video interviews, psychometric testing and reference checks. Only PDF and Word resumes under 5MB are accepted.