Despatch Clerk – Full Time (Salisbury)

About the role

We are seeking an organised and proactive Despatch Clerk to join our Salisbury warehouse team. Reporting to the Warehouse Manager, you will coordinate distribution activities, manage paperwork and provide high‑level customer service in a fast‑paced environment.

Key responsibilities

• Manage daily distribution and delivery schedules
• Handle incoming calls and customer enquiries
• Maintain accurate warehouse documentation and administrative tasks
• File and distribute paperwork
• Liaise with carriers and coordinate courier services
• Provide consistent, high‑level customer service
• Verify transport/freight invoices and delivery dockets
• Complete freight documentation and assist drivers
• Follow cancellation procedures and liaise with the National Customer Service Centre
• Monitor and maintain stationery and consumables
• Coordinate proof‑of‑delivery processes
• Coordinate and deliver OE fitment stock (tyres/rims)
• Assist with monthly stocktakes and maintain accurate despatch records
• Coordinate customer returns per Goods Return Policy and process new tyre returns for credit
• Manage warranty tyre returns for Technical Field Services inspection

Required profile

• Strong organisational and administrative abilities
• Excellent communication and customer‑service skills
• Confidence liaising with carriers, drivers and internal teams
• High attention to detail and accuracy
• Ability to work independently and as part of a team
• Previous experience in warehousing or logistics (preferred)

Required skills

What we offer

• Competitive total remuneration package including base pay and variable components
• Employee discounts on Bridgestone products
• Opportunities for growth and internal promotion
• Supportive workplace focused on safety and wellbeing