Desktop Support Analyst

About the role

A Professional Services firm with a 60+ year history and 300+ employees across Australian offices is hiring a Desktop Support Analyst for its Sydney office. You will provide high-touch end-user support to employees and senior stakeholders, combining in-person help with project work and ongoing improvements. The role is full-time, in-office (10am-6:30pm) in the Sydney CBD, and offers the chance to progress toward a lead role.

Key responsibilities

• Provide Level 1 and Level 2 support for Windows, Microsoft 365, desktop hardware, mobile devices, printers, business applications and network connectivity.
• Deliver face-to-face and remote support to employees and senior stakeholders.
• Set up and troubleshoot meeting room technology, including AV and video conferencing.
• Manage user onboarding and offboarding.
• Assist with security improvements, vulnerability remediation and incident follow-up.
• Support the adoption of AI tools and practices across the business.
• Contribute to hardware and software rollouts, upgrades, configurations and other technology projects.

Required profile

• Proven experience in IT or Desktop Support in a corporate or professional environment.
• Strong troubleshooting experience across Microsoft 365, Windows OS, laptops, desktop hardware and iOS devices.
• Experience supporting meeting room technology (AV and videoconferencing).
• Experience providing high-touch support to VIPs or senior stakeholders.
• Unrestricted permanent Australian working rights (PR or citizenship) are required; successful applicants will be contacted.

Required skills

• Microsoft 365 and Windows troubleshooting.
• Customer service mindset and confidence dealing with stakeholders at all levels.
• Proactive problem-solving and strong communication skills.

What we offer

• Salary of $90,000-$100,000 including super, depending on experience.
• Ongoing training, mentoring and professional development.
• Exposure to technology projects, upgrades and service improvements.
• Free daily breakfast and barista coffee.
• Free gym memberships and health insurance discounts.
• An amazing Sydney CBD office.