Design Research Lead

About the role

Medibank is looking for a Design Research Lead on a 10-month fixed-term contract. The role strengthens how customer evidence, experimentation and insights influence the way products and services are designed. You will combine research expertise with practice leadership, coach teams, shape research approaches and turn customer understanding into confident product and experience decisions.

Key responsibilities

• Lead and evolve Medibank's design research practice.
• Coach teams to embed customer discovery, research and experimentation into product development.
• Mentor designers and researchers to build research capability, storytelling and influence.
• Shape research frameworks, standards, tools and experimentation practices.
• Partner with Customer Insights to connect research with Voice of Customer, market research and behavioural data.
• Work with Product, Design and Engineering leaders to align research with product strategies and roadmaps.
• Turn customer insights into opportunities that influence product and service strategy.
• Champion research and experimentation as drivers of better customer and business outcomes.

Required profile

• Experienced design research professional who balances strategic thinking with practical delivery.
• Confident coaching others, influencing stakeholders and helping teams use research to make evidence-based decisions.
• Experience in design research within CX, UX, product or service design environments.
• Ability to partner across Design, Product, Engineering and Insights teams and communicate across organisational levels.