Day Surgery Receptionist

About the role

Genea, a fertility treatment provider with over 40 years of experience and more than 50 specialists across Australia, is looking for a professional and organized receptionist for its Day Surgery unit in Sydney. The role is the first point of contact for patients and visitors, combining customer service with administrative work in a fast-paced healthcare environment. The position is on Monday, Tuesday and Wednesday, starting at 6:15 am.

Key responsibilities

• Greet patients and visitors in a friendly and professional manner
• Schedule and confirm patient appointments using the practice management system
• Register new patients and maintain accurate patient records and documentation
• Answer and direct incoming calls, take messages and provide information
• Process check-ins and check-outs, including collecting information and payments
• Maintain appointment calendars and coordinate scheduling across multiple surgical teams
• Keep the reception area clean, organized and welcoming
• Handle patient inquiries with empathy and direct complex concerns to the right staff
• Perform data entry accurately while keeping patient confidentiality
• Assist with filing, copying and organizing medical records
• Communicate patient status updates to the surgical team and manage waiting areas
• Comply with healthcare privacy regulations and organizational policies

Required profile

• Proven experience as a receptionist or in a customer service role
• Excellent phone etiquette and communication skills
• Strong organizational and time management skills, able to multitask and prioritize
• Professional, friendly and empathetic demeanor with attention to detail
• Reliable and punctual
• Preferred: previous experience in a healthcare or medical office setting
• Preferred: familiarity with medical terminology and healthcare administration

Required skills

• Proficiency with appointment scheduling systems and general office software
• Accuracy in data entry
• Ability to maintain patient confidentiality